Terms and Conditions
Welcome to CPH City Walks. By booking a tour with us, you agree to the following terms and conditions:
1. Privacy Policy
We value your privacy and are committed to protecting your personal data. When booking a tour with us, we collect and process personal information such as:
Name and Surname
Email Address
Phone Number
City, Address, and Country
Date of Birth
Food Allergies or Dietary Restrictions
This information is used to register you for your chosen experience, provide relevant updates, and enhance your visit to Copenhagen. Your data may also be used for statistical analysis and direct marketing if you opt into our communications. We retain this data only as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
2. Terms of Service
All tours and events are undertaken at the participant’s own risk.
We accept no liability for illness, injury, death, or loss/damage to personal property. We strongly recommend obtaining personal accident and medical insurance.
Participants must ensure they are in suitable physical condition for their chosen tour.
CPH City Walks reserves the right to reject participants at any time if their participation poses a safety risk. No refunds will be issued in such cases.
Any medical condition, allergy, or medication that may affect participation must be disclosed in writing before the tour.
3. Cancellation and Refund Policy
We offer a fair refund and cancellation policy based on Copenhagen Local Time:
Public Tours:
Cancellations made at least 24 hours before the tour qualify for a full refund.
If you are late or wish to reschedule within 24 hours of departure, you may contact us at contact@cphcitywalks.com. I
All cancellation and refund requests must be submitted via email to contact@cphcitywalks.com. Refunds or changes are only confirmed upon written confirmation from CPH City Walks.
4. Late Arrivals and No-Shows
Guests are responsible for arriving at the designated meeting point on time as stated in the confirmation email.
We do not offer refunds for late arrivals or no-shows.
For any questions or concerns, please contact us at contact@cphcitywalks.com
By booking with CPH City Walks, you agree to these terms and conditions.